FREQUENTLY ASKED QUESTIONS

 

You can buy your tickets:

• Through our website, www.seajets.gr

• From the central ticket office at the port of Piraeus at Akti Tzelepi & Astiggos 2 or before their departure from our booth at Gate E9 

• From any cooperating travel agency in Greece and abroad.

In accordance with European Directive 98/41/EC, it is mandatory to register the names of all persons on board for every trip. For the purposes of registration, the tickets state the passenger's name, sex (Male/Female), age (Adult/child/infant) as well as their contact details. Please state your phone number so you can be easily informed in case of a trip cancellation due to force majeure or schedule modifications.

In case of ticket loss, you must contact either Seajets or an affiliated travel agency at least one hour before departure by telephone (+30 210 4121001 or +30 210 4101480) or e-mail (reservations.dpt@seajets.gr). After informing Seajets, you should buy new tickets and state the loss in writing, including the lost ticket's details (day and time of travel, itinerary, ticket number and new ticket number) as well as a photocopy of the new tickets. Following an audit conducted by the company and within 1 month from the day of submission of the request, provided that the lost ticket has not been used, the passenger may receive a free ticket the total value of which will amount to that of the lost ticket.

You may replace your ticket at a later date with extended and flexible options without extra fees. For more information click here.

The company bears no responsibility over the safe-keeping of your personal belongings, unless they are given to the ship’s purser office for safe-keeping. Baggage must not contain valuable objects. Valuable objects can be handed in to the responsible officers of the ship for safe-keeping.

• Through the central ticket office at the port of Piraeus at Akti Tzelepi & Astiggos 2 or before their departure from our booth at Gate E9

•Through the central port agents

• Tickets booked through the Seajets website can be shipped via courier for an additional fee

Yes, every Seajets vessel is equipped with a specially designated kennel. Passengers travelling with a pet should hold their pet’s updated health documents and are responsible for the pet’s care, safety and hygiene. Unaccompanied pets cannot be embarked.

Group tickets are not interchangeable and cannot be canceled or converted to open date tickets.

Seajets does not support unaccompanied baggage shipping.

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