SEAJETS GENERAL TERMS
The issued tickets can be canceled in accordance with the following conditions:
- Up to 14 days before departure: 100% refund
- Up to 7 days before departure: 75% refund
- Up to 12 hours before departure: 50% refund
Cancel your ticket by presenting it to the travel agent that issued it. Cancellation through phone, fax or e-mail is not possible. The tickets can also be converted to open date tickets at least 24 hours before departure. Open date tickets can be replaced with specific date tickets for any route, subject to availability. (The open date tickets are valid for one year, cannot be canceled and their fare is non-refundable). To convert your ticket into an open date ticket, kindly present your ticket to the issuer, to any central agency or to Seajets’ main office.
No refunds are possible for cancellations made in less than 12 hours before departure.
CANCELLATIONS FOR TICKETS ISSUED THROUGH THE SEAJETS WEBSITE
The terms of the previous paragraph also apply for the cancellation of tickets purchased through our website. Exclusively for online bookings, you can cancel your ticket via e-mail, which should be sent at least one working day before the respective cancellation deadline. Please clearly indicate the details of the reservation in the e-mail. If the ticket is already issued, kindly present the ticket coupon at the company’s main office or at the central agent at the port of departure. Online booked tickets can be converted to open date ticket either via e-mail if the request was sent at least 7 days before departure, or from any central port agent up to 24 hours before departure.